We want you to love every Jawaharat piece. If something is not right, this policy explains what we can do. It forms part of our Terms of Service.
Damaged, defective or wrong item
If your piece arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number, clear photos and, ideally, an unboxing video. Once verified, we will send a free replacement. If the same piece is out of stock, we will offer an exchange or a full refund, including shipping.
Exchange
You can exchange a piece within 7 days of delivery for another design or size, as long as it is:
- unused and unworn, with no perfume, water or skin marks,
- in its original packaging with all tags, pouches and free gifts, and
- not a made-to-order or final-sale item.
For hygiene reasons, earrings, jhumkas and nose pins can be exchanged only if they are unused with the protective seal intact.
Items we cannot take back
- Made-to-order sets
- Items bought in a final sale, clearance or bundle offer marked “no exchange”
- Pieces damaged by use, accidents, water, perfume or improper storage
- Gift cards
How to request an exchange or return
- Message us on WhatsApp or email wpdev777@gmail.com with your order number and the reason.
- We confirm within one working day and share the pickup or return address.
- Pack the piece securely in its original box. We arrange a reverse pickup where available; otherwise please ship it to us.
- Once it reaches us and passes a quality check, we dispatch the exchange or start the refund.
Return shipping cost
We pay all shipping for damaged, defective or wrong items. For a change-of-mind exchange, the customer pays the return shipping and the reshipping charge for the new piece, unless the new order qualifies for free shipping.
Refunds
Where a refund applies, it is processed within 5–7 working days after the piece reaches us:
- Prepaid orders: to the original payment method (UPI, card, netbanking or wallet). Your bank may take a few more days to show it.
- Cash on delivery: to your UPI ID or bank account, which we will ask you to share.
Shipping charges are not refunded unless the item was damaged, defective or wrong.
Order cancellation
You can cancel an order free of charge before it is dispatched by messaging us on WhatsApp or emailing wpdev777@gmail.com. Once an order has shipped, it cannot be cancelled, but you may use the exchange option above after delivery.
Contact
For any return or exchange question, write to wpdev777@gmail.com, call +91 96699 83804 or message us on WhatsApp.
