This Privacy Policy explains how Jawaharat Jewels (“we”, “us”) collects, uses, shares and protects your personal data when you visit or buy from this website. It is published in line with the Information Technology Act, 2000, the rules under it and the Digital Personal Data Protection Act, 2023. By using this website you agree to this policy.
Information we collect
- Details you give us: name, phone number, email, shipping and billing address, and anything you write to us (for example through the contact form or WhatsApp).
- Order details: products bought, order value, payment method and delivery status.
- Payment details: payments are processed by our payment partner Razorpay. We do not see or store your full card number, CVV, UPI PIN or netbanking password.
- Technical data: IP address, device and browser type, and pages viewed, collected through cookies and similar tools.
How we use your information
- to process, ship and support your orders, returns and exchanges,
- to send order, shipping and payment updates by email, SMS or WhatsApp,
- to answer your questions and resolve complaints,
- to prevent fraud and keep the website secure,
- to improve our products, website and service, and
- to send offers and new arrivals, only if you have subscribed. You can unsubscribe any time.
Cookies
We use essential cookies and browser storage to keep your bag, wishlist and login working. We may also use analytics cookies to understand how the website is used. You can block or delete cookies in your browser settings, but some parts of the website, such as the bag, may then not work.
Who we share it with
We share only what is needed with trusted partners who help us run the store:
- payment gateway (Razorpay) to process payments,
- courier and logistics partners to deliver your order,
- website hosting, email and messaging providers, and
- government or law enforcement authorities when the law requires it.
We do not sell or rent your personal data to anyone.
How long we keep it
We keep order and invoice records for as long as tax and accounting laws require. Other personal data is kept only as long as needed for the purposes above, after which it is deleted or anonymised.
How we protect it
The website uses HTTPS encryption, and access to customer data is limited to people who need it to serve you. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.
Your rights
You can ask us to access, correct, update or erase your personal data, withdraw consent for marketing, or nominate someone to exercise these rights on your behalf. Write to wpdev777@gmail.com and we will respond within a reasonable time.
Children
This website is meant for users aged 18 and above. We do not knowingly collect personal data from children. If a person under 18 places an order, it should be done with the consent of a parent or guardian.
Grievance officer
For any concern about your data or this policy, contact our Grievance Officer:
The owner, Jawaharat Jewels
Jawaharat Jewels
G-3, Purn Vila
Udaipur, Rajasthan 313003
Email: wpdev777@gmail.com
Phone: +91 96699 83804
We acknowledge complaints within 48 hours and aim to resolve them within one month.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it was last changed.
