Shipping Policy

This policy explains how Jawaharat Jewels (“we”, “us”) ships orders placed on this website. It forms part of our Terms of Service.

Where we ship

We ship to all serviceable pin codes in India. We do not ship outside India at the moment. If your pin code is not serviceable by our courier partners, we will contact you and refund any amount paid.

Shipping charges

Rajasthan: ₹70 per order
Rest of India: ₹120 per order
Orders over ₹1,499: free shipping, anywhere in India

The exact charge is shown at checkout once you enter your address, before you pay.

Processing time

Ready pieces are packed and handed to the courier within 24–48 hours of your order, excluding Sundays and public holidays. Orders placed after 5pm are processed the next working day. Made-to-order pieces may take longer; the expected time is shown on the product page.

Delivery time

Most orders arrive within 12–15 days of ordering. Remote areas and the North-East can take a few extra days. Delivery times are estimates from our courier partners and can be affected by weather, festivals, strikes or other events outside our control.

Order tracking

As soon as your order ships, we send the courier name and tracking number to your email and WhatsApp. You can also ask us for an update any time on WhatsApp or at wpdev777@gmail.com.

Cash on delivery

Cash on delivery (COD) is available across India. Please keep the exact amount ready. We may confirm COD orders by call or WhatsApp before dispatch, and we may decline COD for an address with repeated refused deliveries.

Damaged or tampered parcels

Please do not accept a parcel that looks opened or badly damaged. If a piece arrives damaged, tell us within 48 hours of delivery with photos and, ideally, an unboxing video. We will replace it or refund you as described in our Returns & Exchange policy.

Wrong address or failed delivery

Please check your address and phone number at checkout. If a parcel returns to us because of an incorrect address, repeated failed delivery attempts or a refused COD order, we can reship it once you pay the shipping charge again. Prepaid orders that cannot be delivered are refunded after deducting the shipping cost.