Questions, answered.

Add the pieces you love to your bag, tap Checkout, enter your address and choose how to pay. You will get an order confirmation by email straight away.

UPI, debit and credit cards, netbanking and wallets through Razorpay, plus cash on delivery across India.

Yes. Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We never see or store your card, UPI PIN or netbanking details.

Yes, cash on delivery is available across India. We may confirm COD orders by a quick call or WhatsApp message before dispatch.

Yes, until it is dispatched. Message us on WhatsApp or email us with your order number and we will update or cancel it. Once shipped, you can use our exchange option after delivery.

₹70 within Rajasthan and ₹120 for the rest of India. Orders over ₹1,499 ship free anywhere in India.

Orders usually arrive within 12–15 days of ordering. Remote areas can take a little longer.

Use the Track My Order page with your order number and email, or open the tracking link we send by email and WhatsApp once your order ships.

Not yet. We currently deliver to all serviceable pin codes in India.

Yes. Unused pieces in their original packaging can be exchanged within 7 days of delivery. Personalised and final-sale items cannot be exchanged.

Message us within 48 hours of delivery with your order number, photos and, if possible, an unboxing video. We will send a free replacement or refund you.

Refunds are processed within 5–7 working days after the piece reaches us: to the original payment method for prepaid orders, or to your UPI ID or bank account for cash on delivery orders.

No. All Jawaharat pieces are imitation (fashion) jewellery made from a gold-tone plated alloy with kundan, stone and pearl work. They are designed to look and feel like heirloom pieces at an everyday price.

Many of our pieces are finished by hand by artisans, so small differences in stone placement and colour are natural. They make every piece a little one of a kind.

Keep it away from water, perfume and lotions, put it on last and take it off first, wipe it with a soft dry cloth after wearing, and store it in its pouch.

With the care above, the finish stays bright for a long time. Like all plated jewellery, it can soften with heavy daily wear, sweat or contact with chemicals.

Every order arrives in a gift-ready box. Tick "It's a gift" in your bag to add a handwritten note and leave the price off the parcel.

Yes. For return gifts, bridesmaid sets or resale, message us on WhatsApp with the pieces, quantity and date you need, and we will share a quote.